We’re excited to announce that Streamliners is partnering with rapidly growing healthcare AI solutions provider Heidi Health.  

The partnership will enhance the support available to frontline clinicians within the clinical consultation workflow by linking Heidi Health’s AI-powered clinician assistance with HealthPathways localised clinical guidance.

‘Clinicians use both HealthPathways and Heidi extensively in their daily practice, from GP clinics to hospital wards, and in allied health settings,’ says Mike Weiss, Streamliners CEO.

‘We’re excited to be partnering with Heidi Health as a global leader in AI integration. Linking the clinical evidence-based benefits of HealthPathways with the Heidi user experience is a natural fit for us. As health and care systems around the world continue to face extreme pressures, we’re innovating proactively to meet the demand for increased efficiency and more joined-up systems through smarter workflow integration.’

Meeting demand for integration

The partnership will help to accelerate evidence and policy into clinical practice, says Dr Kieran Holland, Streamliners Clinical Director of Research.

‘AI scribes and evidence products are rapidly becoming part of routine clinical workflows, and clinicians want those tools to reflect local pathways and agreed models of care. Safely and securely integrating HealthPathways with AI with appropriate safeguards will ensure patients get the best local care, save time for clinicians, and deliver system level benefits through improved patient flow. We’re pleased to be working with a well-established AI partner like Heidi as together we enable new, more efficient models of care which put the patient at the centre.'

Where local HealthPathways guidance is available, clinicians using Heidi will in future be able to benefit from it as part of an assistive, clinician-led documentation and workflow experience. Streamliners and Heidi Health will work closely together to ensure the appropriate safety and security measures are in place. Development will be informed by feedback from clinicians and local stakeholders across the global HealthPathways network.

Heidi Health also announced today the release of a new evidence feature, learn more.

‘As health and care systems around the world continue to face extreme pressures, we’re innovating proactively to meet the demand for increased efficiency and more joined-up systems through smarter workflow integration.’
Mike Weiss, CEO, Streamliners

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For more information, contact your HealthPathways programme team success manager, or email marketing@streamliners.com   

In late 2025 Streamliners sought input from healthcare stakeholders across Australia on a proposed national approach to integrated care.

We invited healthcare professionals and wider stakeholders in the health and care sectors to share their views on a proposed national approach to integrated, localised care pathways. In our view, a shared national framework that supports local adaption would help address fragmentation and complexity within the Australian health system and shape the future of care in Australia.  A broad cross-section of clinicians and other health system professionals took part in the consultation process, responding to our Care Pathways Australia 2026-2030.

The below video from Rhonda Morton, Streamliners Director, Strategy and Partnerships (Australia) provides an overview of the opportunities that could be realised with a shared vision for a national care pathways structure thatconnects Australians to the right care, first time, every time.

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Independent review of findings

A recently completed independent review of the Care Pathways Australia consultation has confirmed strong, cross-sector support for a nationally aligned approach to care pathways. Conducted by international management consultancy Nous Group, the review brings together feedback from clinicians, health services, policy leaders and consumer organisations across Australia.

Their collective message is clear - care pathways are vital infrastructure for delivering safer, fairer and more consistent care, but they cannot reach their full potential without stronger national direction, sustainable stewardship and better integration into everyday clinical practice.

Why care pathways matter

The Nous Group review emphasises that care pathways play an essential role in supporting clinicians to deliver evidence based, coordinated care across settings. Stakeholders see pathways as a practical way to reduce unwarranted variation, strengthen referral and escalation processes, and improve outcomes for priority populations, including Aboriginal and Torres Strait Islander communities and people in rural and remote areas.

However, despite widespread use, pathways are currently developed and managed in different ways across jurisdictions. This variation limits their effectiveness as shared system infrastructure and results in duplication, uneven quality and reduced clinician confidence.

‘Care pathways are extremely helpful for the healthcare system… they are immediately applicable to the management of care of an individual patient at the point of consultation.’
- Health practitioner, Victoria, Australia

What stakeholders said

Survey responses and submissions reflected strong consensus on the need to elevate the role of pathways nationally. More than 90% of respondents agreed that pathways should play a central role in the future of Australian healthcare. They also stressed that without action, the system risks continued fragmentation, widening inequities and missed opportunities to support clinicians working under significant workforce pressures.

‘Without integrated pathways, those with least system literacy (including many priority populations) will continue to face the highest barriers to care.’
- Health practitioner and assistant professor, Queensland

Stakeholders also pointed to the growing importance of digital integration. Care pathways, they argued, must be usable within existing clinical workflows, not accessed as standalone reference tools. Many also noted the opportunity for AI-enabled support - if underpinned by high-quality, governed content.

Key findings from the review

The review identified several system‑wide constraints and opportunities:

- Variation across regions and sectors limits impact, with parallel development and inconsistent quality assurance.

- Governance and funding are fragmented and short term, relying heavily on discretionary effort or individual champions

- Pathways are not well integrated into clinical workflows, reducing their influence on real-time decision-making.

- Clear national direction is needed, supported by consistent definitions, principles and expectations for quality and use.

- Sustainable stewardship and funding are essential to ensure pathways remain current, trusted and effective.

The review concludes with seven recommendations, including establishing a national position on care pathways, clarifying roles across system levels, recognising pathways as shared infrastructure and embedding them into real-time clinical workflows. It also calls for consistent outcome focused success measures to guide learning and track value.

For more information, email engagement@streamliners.com

We're delighted to share the news that the Streamliners Board has appointed Mike Weiss as our new Chief Executive Officer.

Mike comes to us with a wealth of experience leading New Zealand health technology businesses to strong growth and international expansion by cultivating authentic, mutually rewarding relationships.  

Mike’s extensive experience as a senior executive includes roles in the health and technology sectors as Managing Director and Chief Executive Officer for global healthcare technology group Clanwilliam, working in HealthLink, Konnect Net Limited, and Toniq. Prior to that he held senior executive roles in the insurance and finance sectors.

His achievements include developing new business around the globe, working with remote international teams and partners, and building team engagement and alignment across multiple countries and cities.

Mike will take up the reins from mid-January and looks forward to connecting with members and health system leaders around the HealthPathways network and exploring ways that Streamliners and HealthPathways can continue to deliver value to members.

Our mission to to improve the health and wellbeing of people around the world is a bold one that inspires us and underpins our work everyday.

We recently produced our first Impact Report to bring our mission to life, showcasing the people, partnerships, and progress that help shape healthier communities across the globe.

Learn more about our work

From supporting GPs to care for refugees and veterans, to empowering educators through Stronger Schools. You’ll see how services like HealthPathways help clinicians make millions of better decisions, and how our partnerships – with leaders like Orion Health, CEDA, and IFIC – help drive innovation and integrated care.

We’ve expanded into Ontario, Canada and celebrated the success of the All of Wales Community HealthPathways programme. We’ve modernised our platforms, strengthened cybersecurity, and begun integrating AI. Whether it’s building pathways for gender-diverse patients, reducing hospital admissions, or creating a sustainable workplace, our team members keep rolling up their sleeves to make a difference.

Year 2024-25 in review

People, purpose, and service remain at the centre as we work to support collaboration, joined-up care, and equity. This report is more than a summary - it’s a celebration of our team, our partners, and the communities we serve. Download the full impact report and see how we’re working together to create a healthier, more connected world.

In response to the escalating issue of vaping in youth, the Mid and North Coast HealthPathways team developed the Vaping in Youth pathway to assist primary health practitioners navigate the problem with their patients.

HealthPathways Mid and North Coast tackles youth vaping with state-first pathway

E-cigarette use is increasing in all age groups across Australia, but most rapidly in young people. From 2021 to 2022 in NSW, 43% of 16 to 24-year-olds had used an e-cigarette, while 17% were current (daily or occasional) users.

Liquids used in vaping may contain nicotine, flavourings, and other chemicals, exposing e-cigarette users to substances which may be toxic or carcinogenic. E-cigarettes may contain nicotine even if labelled ‘nicotine free’, and they often contain much higher concentrations of nicotine than tobacco cigarettes, and so have a greater potential for dependence.

HealthPathways clinical editor Dr Grace Leung was tasked with developing the pathway for the New South Wales HealthPathways programme. She says there is a need for increased awareness and proactive enquiry.

“It is very rare that somebody would actually come into a GP, for example, and say ‘I’ve got a problem with vaping’, or ‘My kid has a problem with vaping... if there is a presentation, it would be more likely for behavioural-type problems, sleep problems, anxiety, or depression. It’s not until you dig a bit deeper that you realise that vaping is often the root of the problem. We’re good at asking [young people] about smoking and drugs, but if you are not accustomed to specifically asking about vaping, you might not mention it.”

The state-first Vaping in Youth pathway includes information about the unknown composition of many vaping products, which may lead to potential health risks. The pathway is not just a local solution but a model for health practitioners across the entire state.

Read the full story.

Behind the scenes

Meet a key team member who helped facilitate the Vaping in Youth pathway.

Meet Breffni

Kia ora, I'm Breffni Naylor, a team lead at Streamliners. I collaborate with HealthPathways programme teams to develop content for HealthPathways, and I also support our writers to do their job to the best of their abilities.

Before I was a team lead, I was a technical writer, working with clinical editors to develop care pathways used and shared in health systems around the globe. During this time, I had the opportunity to work with the Mid and North Coast HealthPathways team on the Vaping in Youth pathway. This was a fulfilling task as this state-wide pathway was the first of it's kind. Once the pathway was complete, it meant clinicians across NSW had peer-reviewed guidance for supporting and managing a young patient with their vaping habit. It’s satisfying to know my efforts to collaborate with the lead clinical editor on the project, problem-solve, and implement plain language mean that patients will receive the right care at the right time.

Refugees arriving in New Zealand can have complex health needs. A suite of refugee pathways developed by the New Zealand HealthPathways team, Health New Zealand, and the Ministry for Business and Innovation is helping refugees receive the specialised care they need, no matter where they settle in the country.  

Refugee pathways help GPs provide specialised care

New Zealand is one of around 37 countries that take part in the UNHCR (the UN Refugee Agency) regular refugee resettlement programme. In 2020, New Zealand’s annual refugee quota was increased from 1000 to 1500.

All refugees arriving through the quota programme arrive in Auckland and spend at least five weeks at Te Āhuru Mōwai o Aotearoa, Immigration New Zealand’s Refugee Resettlement Centre. During their orientation, a Refugee Health Screening Service identifies and treats any personal health conditions before the refugees are settled in one of 13 locations around New Zealand. From this point, the expectation is that community GPs will provide ongoing health checks for them.

Dr Karen Chung, a clinical editor and GP at the Māngere Refugee Resettlement Centre, saw the need to create a support package and nationally consistent pathways that would help guide GPs through the particular health needs for refugees.   

Dr Justine Lancaster, regional group clinical advisor and clinical lead for the Health New Zealand national pathways programme, facilitated this to become a nationally supported HealthPathways project.  

“Often, refugees come with a background of complex health issues - many problems will have been untreated or unaddressed, once they arrive, there are significant challenges navigating a new culture and a new complex health system while facing language barriers”, she says.

How HealthPathways supported health professionals

The refugee pathways support local GPs by reflecting agreed best practice for refugee health. They are published with local variation to express specific information on services and include local details such as where to get tests done, locally available funding, and any support beyond the health system, such as refugee or local community support.  

“What that means for clinicians who use the pathways is that there is a standardised process for caring for the health of people who’ve arrived as refugees to support them over the first year or so, as well as key information about specific testing, screening, and needs they may have, with links to locally available resources and services,” Dr Lancaster says.  

“We’re quite excited about the support this provides for stretched primary care providers, especially in rural areas where it can be hard to attract GPs and practices may be staffed by a string of locums who may lack local system knowledge.”  

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Read the full story.

Behind the scenes

Meet key team members who facilitated the refugee pathways.

Meet Justine

Kia ora, I'm Dr Justine Lancaster, a specialist General Practitioner working for HealthPathways across New Zealand. I work as both the Streamliners Regional Group (and New Zealand) Clinical Advisor, and the Health New Zealand, Care Pathways Clinical Lead for national community HealthPathways. I guide, train, and support the clinicians who work alongside Streamliners HealthPathways writers to develop care pathways. I also support HealthPathways programme teams across New Zealand.

I was excited to be part of this project which will support more equitable access to healthcare for refugees settling in New Zealand. As GPs from around New Zealand can now access these care pathways and resources, refugees will now benefit from this care no matter where they live. It feels good to know that in a small way, my work will help people from another culture feel cared for and supported as they make Aotearoa their home.

‍Meet Antoinette

Hi, I’m Antoinette Ehmke, Pathway Sharing Manager. I get satisfaction from helping to create a system that enables care pathways such as these to be shared, knowing that this reduces duplication of effort and improves the speed at which information can updated and shared across a whole country. 

My role in the project was to facilitate the collaboration between several HealthPathways teams involved with bringing this project together. I supported them to develop the suite of pathways and share them across HealthPathways sites so that GPs anywhere in the country could access them. As an immigrant to New Zealand myself, I know how hard it can be to resettle in a new country and I’m proud that I could play a part to help make the transition easier for refugees joining our communities.